Jesper
12-06-2009, 11:45 AM
Effective for orders placed on or after 27th April, 2012
At Bikegearwarehouse.com.au we want you to be happy with your purchase. Please read the following policy carefully before ordering from us.
What you can and cannot exchange
• You can return any item purchased from us (with the exception of Exhaust Systems, Pazzo Levers, Race Bodywork and Helmets) for exchange or refund if you change your mind. A Return Authorization number (RA#) must be requested within 7 days of you receiving the goods. Please call us on 1300 7000 44 to obtain an RA number. Note. You must supply us with your credit card details if anything is payable by you, regardless of your original payment method. This is to speed up the process to ensure that you will receive your exchanged item as soon as possible.
• We will not accept back any goods, under any circumstances, without an approved RA#.
• If you are returning items due to change of mind, you will be charged $22 per item, or a 20% processing and re-stocking fee, whichever is greater. The re-stocking fee is calculated on the value of the items returned. Any extra shipping charges paid for express or insurance, will not be refunded, neither will any charges incurred by you to return the items to us.
Please note that this charge is payable once we have begun to process the order, regardless of whether it has been shipped or not.
• If you are returning items due to a size exchange, you will be charged $22 per item in handling and re-packing charges, which must be paid before new items will be shipped.
• If we sent you the wrong item, and the item you ordered is not in stock, we will refund 100% of the cost of the items.
• If our system incorrectly indicated the item was in stock when the order was placed we will refund 100% of the cost of the items. The exception to this is if you pay by direct deposit, and we sold out while waiting for payment. Another exception is if your credit card is initially declined, and we sell out before the credit card is accepted.
• If you have ordered an item on back order, and the estimated delivery time is more than 50% longer than that originally communicated to you, we will refund 100% of the cost of the items. If the time is less than 50%, we will charge a 20% processing & restocking fee, or $22 per item, whichever is greatest.
• If you want to exchange an item for a different size, and the requested size is not in stock, you will be refunded the original sales amount, less $22 in shipping and handling charges.
• Everything returned to us must be unused and in original condition, with original tags still attached, and in original packaging.
• Please make sure that the item(s) is packaged securely as we take no responsibility for the transport of the item back to us.
• You can return the item to us for exchange at our warehouse without incurring the postage and handling charge (as long as you also pick it up from the warehouse). You warehouse is open for pickups and dropoffs Monday - Thursday 3.30pm - 4.30pm. Pickups and dropoffs will not be accepted any other times. Once an item has been dropped off, the replacement can be pickup up the day after.
• Sale items are sold on an 'as-is' basis, and cannot be returned or exchanged. Sale items are any items sold below the normal BGW price.
Warranty Returns
• Sale items are sold on an 'as-is' basis, and are not covered by warranty. Sale items are any items sold below the normal BGW price.
• Each manufacturer provides a different warranty period and conditions. Please make sure you are familiar with the conditions imposed by the manufacturer you wish to claim against a warranty.
• Additional information will be required for warranty returns, and we may ask you to take photographs of the item(s) in question.
• When you submit a warranty claim we will either (1) send the item back to the manufacturer for repair, (2) send you a new item, or (3) replace your item for another item of similar quality and functionality. We do not provide refunds.
• Your item can be dropped off at our warehouse Monday - Thursday 3.30pm - 4.30pm. Please note that our normal process for acquiring an RA number still apply. If the warranty item is approved, a replacement will be available the next business day (as per our warehouse opening hours) if the item is in stock.
How you request a Return Authorisation
• Have your sales order handy.
• Have your credit card details handy.
• Call us on 1300 7000 44.
Exchanges are typically processed within 5 business days once we receive the item back with the RA number.
Warranty returns can take a couple of weeks, depending on the type of item and the conditions imposed by the manufacturer.
At Bikegearwarehouse.com.au we want you to be happy with your purchase. Please read the following policy carefully before ordering from us.
What you can and cannot exchange
• You can return any item purchased from us (with the exception of Exhaust Systems, Pazzo Levers, Race Bodywork and Helmets) for exchange or refund if you change your mind. A Return Authorization number (RA#) must be requested within 7 days of you receiving the goods. Please call us on 1300 7000 44 to obtain an RA number. Note. You must supply us with your credit card details if anything is payable by you, regardless of your original payment method. This is to speed up the process to ensure that you will receive your exchanged item as soon as possible.
• We will not accept back any goods, under any circumstances, without an approved RA#.
• If you are returning items due to change of mind, you will be charged $22 per item, or a 20% processing and re-stocking fee, whichever is greater. The re-stocking fee is calculated on the value of the items returned. Any extra shipping charges paid for express or insurance, will not be refunded, neither will any charges incurred by you to return the items to us.
Please note that this charge is payable once we have begun to process the order, regardless of whether it has been shipped or not.
• If you are returning items due to a size exchange, you will be charged $22 per item in handling and re-packing charges, which must be paid before new items will be shipped.
• If we sent you the wrong item, and the item you ordered is not in stock, we will refund 100% of the cost of the items.
• If our system incorrectly indicated the item was in stock when the order was placed we will refund 100% of the cost of the items. The exception to this is if you pay by direct deposit, and we sold out while waiting for payment. Another exception is if your credit card is initially declined, and we sell out before the credit card is accepted.
• If you have ordered an item on back order, and the estimated delivery time is more than 50% longer than that originally communicated to you, we will refund 100% of the cost of the items. If the time is less than 50%, we will charge a 20% processing & restocking fee, or $22 per item, whichever is greatest.
• If you want to exchange an item for a different size, and the requested size is not in stock, you will be refunded the original sales amount, less $22 in shipping and handling charges.
• Everything returned to us must be unused and in original condition, with original tags still attached, and in original packaging.
• Please make sure that the item(s) is packaged securely as we take no responsibility for the transport of the item back to us.
• You can return the item to us for exchange at our warehouse without incurring the postage and handling charge (as long as you also pick it up from the warehouse). You warehouse is open for pickups and dropoffs Monday - Thursday 3.30pm - 4.30pm. Pickups and dropoffs will not be accepted any other times. Once an item has been dropped off, the replacement can be pickup up the day after.
• Sale items are sold on an 'as-is' basis, and cannot be returned or exchanged. Sale items are any items sold below the normal BGW price.
Warranty Returns
• Sale items are sold on an 'as-is' basis, and are not covered by warranty. Sale items are any items sold below the normal BGW price.
• Each manufacturer provides a different warranty period and conditions. Please make sure you are familiar with the conditions imposed by the manufacturer you wish to claim against a warranty.
• Additional information will be required for warranty returns, and we may ask you to take photographs of the item(s) in question.
• When you submit a warranty claim we will either (1) send the item back to the manufacturer for repair, (2) send you a new item, or (3) replace your item for another item of similar quality and functionality. We do not provide refunds.
• Your item can be dropped off at our warehouse Monday - Thursday 3.30pm - 4.30pm. Please note that our normal process for acquiring an RA number still apply. If the warranty item is approved, a replacement will be available the next business day (as per our warehouse opening hours) if the item is in stock.
How you request a Return Authorisation
• Have your sales order handy.
• Have your credit card details handy.
• Call us on 1300 7000 44.
Exchanges are typically processed within 5 business days once we receive the item back with the RA number.
Warranty returns can take a couple of weeks, depending on the type of item and the conditions imposed by the manufacturer.